About Casper Spins Casino

This page explains who we are, how we run the site and what you can expect from us as a player. It covers our games, our standards and the ways we protect your account and your money.

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Who we are

Casper Spins Casino is an online casino for players in the United Kingdom. We offer slots, live dealer tables and jackpot games from established studios, playable on desktop and mobile from a single account.

Our job is to run the site: to keep the games available, to take deposits, to pay out withdrawals and to answer you when something needs sorting out. The games themselves are built and tested by the studios that supply them.

Slots from a range of studios, including classic, video and feature-led titles.
Live tables hosted by human dealers, covering the usual card and wheel games.
Jackpot games, where a prize pool builds across play until it is won.
Table and instant-win games for shorter sessions.

What we stand for

We want the site to be straightforward to use and easy to trust. Four things guide how we run it.

Fair play. Outcomes are produced by random number generators that are tested before a game goes live, and we cannot alter them.
Clear terms. Bonus conditions, wagering requirements and payment rules are written in plain English and shown before you opt in.
Prompt payouts. Withdrawals are processed once your account checks are complete, within the timescales shown in the cashier.
Safer gambling. Limits and breaks sit in your account settings rather than being hidden away.

18+ only

You must be 18 or over to hold an account or place a bet with us. We check the age of every customer and close any account where the age given cannot be confirmed.

How we look after players

Account checks

We hold a gaming licence for the market we serve, and verifying customers is part of that. Before your first withdrawal, and sometimes earlier, we ask for documents confirming your identity, address and payment method. These checks keep your account from being used by anyone else, and the documents are handled as set out in our privacy policy.

Secure payments

Deposits and withdrawals use the methods listed in the cashier, with payment details encrypted in transit. Money is returned to the method you deposited with wherever the provider allows it.

Support around the clock

Our support team is available at any hour on live chat and by e-mail at support@casinocasperspins.co.uk. If a complaint cannot be settled at first contact, it is escalated and looked into under our complaints procedure.

Safer gambling and where to get help

Your account carries deposit limits, loss limits, session reminders and time-outs, which you can set or change at any time from the limits shown in your account. Self-exclusion is also available and takes effect as soon as the request is confirmed.

Free and confidential advice is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you exclude yourself from licensed online gambling sites in the United Kingdom with a single registration.