Contact Us

This page sets out how to reach Casper Spins Casino, what to include in your message, and how we deal with complaints.

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How to reach us

Live chat on the site is open 24/7 and is the fastest way to reach us. For longer questions, or anything that needs documents attached, e-mail is the better option.

Live chat - open the chat window on any page of the site, at any hour.
E-mail - support@casinocasperspins.co.uk, written from the address registered on your account.

We do not take enquiries by telephone, and we will never ask you for your password.

What to have ready when you write

A few details in your first message let us check your account before we reply.

Your username.
The game, bonus or transaction your message is about.
The date and time it happened.
Any error message you saw, word for word.

Please do not send your password or full card number by e-mail. If we need documents for verification, we will show you how to upload them in your account.

Common questions we help with

Account and verification - registration, account details and identity checks.
Deposits and withdrawals - payment methods, pending balances and the limits shown in the cashier.
Bonuses - how an offer works, wagering progress and why a bonus may not have applied.
Technical issues - games that will not load, dropped sessions or problems signing in.

Safer gambling

Our site is for adults aged 18 and over. You can set deposit limits, take a time-out or self-exclude in your account, and our team can apply these for you on request. Free, confidential help is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

Complaints

Write to support@casinocasperspins.co.uk with Complaint in the subject line, describing what happened and the outcome you are looking for.

We acknowledge every complaint in writing, look into it, and reply once our checks are finished. If the matter remains unresolved, we will explain the next step open to you under our terms.