Terms & Conditions

By opening an account, depositing funds, or using any part of our website, you agree to be bound by these terms and conditions. If you do not agree with any provision set out below, you should not register or continue to use the site.

We may update or amend these terms from time to time. When we make changes that we consider material, we will notify you by e-mail or by a prominent notice on the website. Your continued use of the site after any such update constitutes acceptance of the revised terms. We recommend that you check this page periodically so that you remain aware of the conditions that apply to your account.

The most current version of these terms will always be available on this page. If at any point you no longer wish to accept the terms, you may close your account by contacting us at support@casinocasperspins.co.uk.

Our services are available only to individuals who meet all of the eligibility requirements set out below. By registering, you warrant that each of these conditions is true and that you will notify us immediately if any of them ceases to be true.

1. You are at least 18 years of age. It is a criminal offence in the United Kingdom for anyone under the age of 18 to gamble, and we take our obligation to prevent underage gambling seriously.
2. You are resident in the United Kingdom and are accessing the site from within the UK.
3. You are registering for your own personal use. Only one account per person is permitted. If we identify duplicate or linked accounts, we reserve the right to close the additional accounts and void any associated bonuses or winnings.
4. All personal details you provide during registration are accurate, complete and up to date. You must update your details promptly if they change.
5. You are not self-excluded from gambling via GamStop or any other self-exclusion scheme.
6. You are acting on your own behalf and not on behalf of any third party.

We reserve the right to refuse or close any account at our discretion where we reasonably believe that any eligibility requirement is not met, or where continued access would be contrary to applicable law or regulation.

We are required by law to verify the identity, age and address of every player. This process, commonly known as KYC (Know Your Customer), must be completed before you can make your first withdrawal and may be triggered at other points during your use of the site.

As part of the verification process, we may ask you to provide one or more of the following:

• A valid photographic identification document such as a passport or driving licence.
• Proof of your current residential address, for example a recent utility bill or bank statement.
• Proof of your payment method, such as a photograph of the card used to deposit (with sensitive details obscured) or a screenshot of your e-wallet account.
• Evidence of the source of your funds, where required by our compliance team.

We will make reasonable efforts to complete verification checks promptly. Until all requested documents have been received and approved, we may restrict your ability to withdraw funds or to place further deposits. In certain circumstances, additional source-of-funds or source-of-wealth documentation may be requested, particularly where your deposit or wagering activity exceeds certain thresholds.

If you are unable or unwilling to provide the documents we require, we reserve the right to suspend or close your account. Any balance remaining in a suspended account will be handled in accordance with applicable regulations.

All deposits must be made using a payment method registered in your own name. We do not accept third-party payments. The minimum and maximum deposit and withdrawal amounts, along with available payment methods, are displayed in the cashier section of the website and may be updated from time to time.

Deposits

• Deposits are normally credited to your account instantly or within a few minutes, depending on the method used.
• We do not charge fees for deposits, although your payment provider may apply its own charges.
• We reserve the right to set or adjust deposit limits at any time, including at the request of our compliance team.

Withdrawals

• Withdrawal requests are subject to the completion of all applicable verification checks.
• Where possible, withdrawals will be returned to the same payment method used for the most recent deposit. If this is not possible, we will contact you to arrange an alternative.
• Processing times vary by method and are shown in the cashier. A pending period may apply during which you can reverse a withdrawal request.
• We reserve the right to carry out additional security checks on any withdrawal request before it is processed.

If your account has been inactive and holds a balance, we will attempt to contact you before taking any action on the remaining funds, in line with applicable regulations.

From time to time, we may offer bonuses, free spins and other promotional rewards. Each offer is governed by its own specific terms and conditions, which will be made available at the time the offer is published. In the event of any conflict between a promotion's specific terms and these general terms, the promotion-specific terms take precedence.

The following general principles apply to all bonuses and promotions unless stated otherwise in the specific terms of an offer:

1. Wagering requirements. Most bonuses carry a wagering requirement that must be met before any bonus funds or associated winnings can be withdrawn. The wagering multiplier and the games that contribute towards it are specified in each offer's terms.
2. Maximum bet while a bonus is active. A maximum stake limit applies when you are playing with bonus funds or while a wagering requirement is in progress. This limit is stated in the bonus terms, and exceeding it may result in the bonus and any winnings being voided.
3. Expiry. Bonus funds and free spins will expire if the wagering requirement is not completed within the time frame stated in the offer. Once expired, the bonus and any remaining winnings derived from it will be removed from your account.
4. One bonus at a time. Unless otherwise stated, only one active bonus may be held in your account at any time.
5. Game restrictions. Certain games may be excluded from bonus play or may contribute at a reduced rate towards wagering requirements. Details are provided in each offer.

We are committed to promoting safer gambling. Gambling should be enjoyable, and you should never gamble more than you can afford to lose. We provide a range of tools to help you stay in control of your play, all of which are accessible from your account settings:

• Deposit limits - set daily, weekly or monthly caps on the amount you can deposit.
• Session time reminders - receive alerts at intervals of your choosing to remind you how long you have been playing.
• Time-outs - take a short break from gambling for a period of 24 hours, 48 hours, 7 days or 30 days.
• Self-exclusion - exclude yourself from your account for a minimum of six months. During a self-exclusion period you will not be able to log in or place any wagers.
• GamStop - you can register with GamStop, the national online self-exclusion scheme, to exclude yourself from all licensed online gambling operators in Great Britain.

If you feel that your gambling is becoming a problem, or if you are concerned about someone else, the following organisations offer free, confidential advice and support: GambleAware, GamCare and the National Gambling Helpline. Details of these services are available on our dedicated responsible gambling page.

Players must be 18 or over to use this site. We carry out age verification checks and may request proof of age at any time.

You may close your account at any time by contacting our support team at support@casinocasperspins.co.uk or via live chat. We will process your request promptly. Any remaining real-money balance, net of pending wagers, will be returned to you via an available withdrawal method, subject to the completion of any outstanding verification checks.

We may suspend, restrict or close your account at our discretion in any of the following circumstances:

• You are in breach of any provision of these terms and conditions.
• We have reason to believe that you have provided inaccurate, misleading or fraudulent information.
• We suspect money laundering, terrorist financing or other criminal activity.
• You have opened or attempted to open more than one account.
• We are required to do so by law, regulation or at the direction of a regulatory body.
• Your account has been inactive for the period specified in our policy on dormant accounts. We will attempt to contact you before taking action on an inactive account.

Where an account is closed for a breach of these terms, we may withhold any bonus balance and, where permitted, any winnings derived from activity that was in breach of the terms. Any decision to withhold funds will be taken in accordance with our regulatory obligations.

We take every complaint seriously and aim to resolve issues fairly and as quickly as possible. If you are dissatisfied with any aspect of our service, we encourage you to follow the process below.

1. Raise your complaint by e-mailing support@casinocasperspins.co.uk or by contacting us via live chat. Please include your username, a clear description of the issue and any relevant supporting information.
2. We will acknowledge your complaint promptly and aim to provide a full response within a reasonable time frame. We may need to request additional information from you in order to investigate the matter thoroughly.
3. Final response. If we are unable to resolve the complaint to your satisfaction, we will issue a final response setting out our position and the reasons for it.
4. Independent dispute resolution. If you remain dissatisfied after receiving our final response, or if eight weeks have passed since you first raised the complaint, you may refer the matter to an independent alternative dispute resolution (ADR) provider. Details of the ADR service available to you will be included in our final response.

We keep a record of all complaints received and the outcomes reached. We will not penalise or treat any player unfavourably for raising a legitimate complaint.

We provide the website and all games on an "as is" basis. While we take reasonable steps to ensure that the site operates reliably and that game outcomes are fair, we do not guarantee uninterrupted or error-free access. In the event of a system malfunction or error that affects a game outcome or account balance, we reserve the right to void the affected transactions and restore the relevant balances.

To the fullest extent permitted by law, our liability to you in connection with your use of the site is limited to the balance held in your account at the time the relevant claim arises. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

You agree to indemnify and hold us harmless against any losses, costs or claims arising from your breach of these terms, your misuse of the site, or any inaccuracy in the information you have provided to us.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these terms shall be subject to the jurisdiction of the courts of England and Wales, without prejudice to your right to refer a complaint to an ADR provider as described above.

If any provision of these terms is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining terms, which shall continue in full force and effect.

If you have any questions about these terms and conditions, please contact us at support@casinocasperspins.co.uk or via live chat.